Refund policy
Return Policy at Çilek Egypt
Our first goal is to happily get what you want
Cancel Purchase Order
In the event that you want to change your desire to purchase from Çilek Egypt, please contact our customer service team to cancel your order, and we will implement your desire to cancel if the order has not been processed.
Return products
In the event that you are not satisfied with our products, you can return them within 14 days from the date of receipt, making sure that all the products to be returned are unused and the tags, labels, original packaging and the purchase invoice are not damaged.
The value is calculated according to the purchase amount on the invoice, not the current product price.
If the product to be returned is within an offer, the refund will be according to the value of the item as mentioned in the invoice.
Refunds:
The refund process only begins once we have received the returned products, inspected and approved the return.
Exchange Policy
We provide our customers with the possibility of exchange within a period of time not exceeding 14 days from the purchase of the product; according to the same rules that apply to returns (you can review the return policy).